- What are your store hours?
We are open 9am-5pm on weekdays and Saturdays by appointment only.
- Do you have to have an appointment?
Appointments are encouraged, but not required. Please understand that there might be a wait for walk-ins requesting meetings.
If you are looking to discuss bridal options, we highly recommend scheduling an appointment so you can get the full swag bridal experience.
- I want to schedule a meeting. How do I do that?
You can call our office at (205) 722-2649, contact us through our website, or reach out to a sales representative directly.
- Do you have a minimum for t-shirts?
Yes, the order minimum for t-shirts is 12 shirts.
- What apparel brands can I purchase from Swag?
We work a variety of vendors and have a huge selection of brands. Our apparel brands include Charles River Apparel, Comfort Colors, Bella Canvas, Alternative Apparel, and Next Level Apparel.
- I’d like a quote. Who can I contact?
All quotes are handled by our sales representatives. You can request one directly from a sales representative or contact us through our website.
We do not quote over the phone, but are always happy to take down a message for you and pass it on to the appropriate sales representative.
- What is the turnaround rate?
Once your art proof has been approved, the turnaround time is 10 business days. When your order is ready, you’ll receive a call or email from a swag representative.
- When is payment due?
Payment is due at pick-up or delivery unless arranged otherwise with your sales representative.
- What forms of payment are accepted?
Swag takes cash, credit card, debit card, and checks. We do not accept Venmo.
- Are there any additional fees I’d have to pay on my order?
For orders that need a faster turnaround time then 10 days, there is an additional rush fee.
- I can’t remember my sales representative’s information. How do I find it?
Check our Meet The Team page or call our office at (205) 722-2649.
- There is an issue with my order. Who do I contact?
You can contact your sales representative directly through phone or email. You can also call our main office at (205) 722-2649.
- Would Swag LLC like any outdoor marketing such as billboards?
Not at this time, thank you for asking!